Installation

Velos provides installation support for both customer-hosted and Velos-hosted implementations. Experienced Velos staff will consult with you to determine the rollout plan that works best for your organization, and guide you through deployment considerations, timelines, and expectations. Each customer is provided with a test or “staging” environment and a production environment. Velos professionals conduct the initial installation and configuration of Velos eResearch in the environment of your choice.

Training

To encourage user adoption and understanding, Velos develops custom training programs to match your organization’s needs. Training options include:

Velos Customer Corner is a web portal, available to all Velos customers. On Customer Corner, all Velos customers have free access to online training videos and documentation 24 x 7.

Consulting

Velos has worked with many highly regarded research programs on product implementation. As a result of this experience, Velos professionals have helpful insights on what works best (and what does not). While much of this knowledge is applied to the documentation or reflected in the product line itself, Velos also provides consultative support through the implementation and go-live process.

Velos Hosting

Velos provides hosting services for customers that do not want to manage their platform in-house. This option is ideal for organizations that do not have an in-house technical support capability. Velos hosting is also generally more affordable for smaller sites or single-study applications. Velos offers hosting on a shared database, or a customer-dedicated database, depending on the size of the rollout and the IT team at the organization.

Data Migration

The usefulness of an application depends on the quality of the data within. Velos’ data migration services help transport historical data into the Velos products, to create more meaningful datasets and to better leverage the power of Velos products. The Velos eMaven application and related mapping and migration tools facilitate accurate and cost-effective data migrations.

System Interfaces

To achieve truly powerful datasets, Velos products are primed for two-way communication with dozens of third party systems. Velos has provided JAVA-based HL7 interfaces and web services to customers for integrations with EMRs, EHRs, labs, billing systems, and more. Velos has a library of standard interfaces, or our experienced staff can create custom interfaces.

Forms and Reports Development

Velos professionals are on-hand to design and develop forms and reports specialized to a particular study or customer need. These services use existing toolsets to make implementation relatively faster, less expensive, and more reliable.

Sponsor and Participant Portal Services

Velos eResearch comes with a flexible portal module. Velos helps customers configure these portals for communicating with sponsors, patients or prospective patients (in the case of recruiting). These portals encourage better communication and participation among all parties.

Please contact us at 866.237.4449 to discuss your service needs.