Metrics that Matter: Key Performance Indicators in Clinical Research

You are probably familiar with the conventional business wisdom “what gets measured gets done.” While the desire to quantify success or failure is not new, the pressure to measure performance has only increased in the last few decades.

The problem is that when it comes to measuring performance of clinical trials, conventional business wisdom about metrics raises more questions than answers. What should one be measuring? Is there such a thing as measuring too much or too little? What exactly are Key Performance Indicators (KPIs), and how are they different from other metrics in research?

To answer pertinent and lingering questions about performance measurement, we recently wrote about metrics in the recent edition of Clinical Researcher. A high-quality, peer-reviewed journal, Clinical Researcher dedicated its August 2016 issue to “the evolving world of metrics and other emerging trends.” Selected authors provided suggestions and perspectives on interpreting KPIs that maximize performance in research.

We joined the elite group of selected authors to help you identify metrics that really matter in clinical research. In an article titled “Strategies for Defining Key Performance Indicators in Research,” our subject matter experts help you understand relevant KPIs, provide useful tips on gathering accurate data, and prepare you for establishing a KPI program that is right for your site.

To give you a taste of the article, we synthesize 3 tips for identifying successful KPIs:

Tip 1: Identify the program’s objectives before developing KPIs.
Tip 2: Identify who will consume the results and how they will be communicated.
Tip 3: Be proactive in planning how the KPIs will be utilized to fulfil the program’s
objectives. This will ensure that the metrics are validated for effectiveness before
an organization collects and monitors more of the same (p. 18).

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