Customer Support
The Velos Customer Support team members provide all facets of post-installation customer support. Customer support includes information and assistance on technical issues related to the installation, administration, and Velos product features and functions.

Hours Of Telephone Assistance
Toll-free assistance for Velos supported software is available 24 hours, 7 days a week, excluding U.S. holidays.

How To Reach Customer Support

• The Velos Customer Support Hotline number is (866) 237-4449
• Faxes should be sent to the attention of Velos Customer Support at (510) 739-4018
• Internet electronic mail should be sent to:
  • For Velos eResearch: eresearchsupport@velos.com
  • For other products: support@velos.com